Frequently Asked Questions


What Shipping Methods Are Available?

Parcels in the United Kingdom are shipped using either Hermes, UPS or Royal Mail. Parcels going outside the UK are shipped using Royal Mail, UPS or ParcelForce.

Do You Ship Internationally?

Yes, we ship to all destinations covered by Royal Mail. You can find out more here.

How Long Will It Take To Get My Package?

Packages being delivered to the UK usually take 2-3 working days. However, we have express options available for UK customers which take approximately 1-2 working days. International packages take between 4-14 working days depending on the destination country.


What Payment Methods Are Accepted?

We accept all major credit cards and PayPal.

Is Buying On-Line Safe?

Yes, buying products online is safe. All the major credit card companies provide protection against fraud for their customers. You're buying from a company that specializes in ecommerce. We've got your back, so buy with confidence.

Order & Retunrs

How do I place an Order?

Visit our store and add the items to your cart. When you are ready to purchase, click on the checkout button. You will be directed to a secure payment portal where you can make payments with credit card or PayPal. Follow the instructions on screen in order to complete your purchase.

How Can I Cancel Or Change My Order?

The easiest way to change or cancel your order is by contacting customer service.

Do I need an account to place an order?

No, you do not need an account to place an order. However, making an account gives you access to order tracking, history and rewards programs.

How Do I Track My Order?

Visit the order tracking page and enter the details required to track your order. You can also contact our support desk and we can help you.

How Can I Return a Product?

If you don't like the item, there's nothing to worry about! As long as it is still in its original packaging and unworn, with all original tags and barcodes, you can send it back for an exchange or refund within 30 days. Contact our support desk to start a return.
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