If you are not happy with your item please contact us at email@example.com within three days of receiving the item with your order number as well as the reason for your return. You must contact us first before sending back to return address.
After getting in touch you must return within 3 working days including your order number in the parcel so we can identify your order.
When sending the parcel we recommend you use a tracked service with confirmation of delivery as we will not be held responsible for any lost packages when returning your items that we have not received.
A return will be accepted provided that the item returned is unworn and in perfect and original condition as to when sending to the buyer with all tags still attached and in its original packaging. Please note, Abayaenterprise does not reimburse shipping costs.
Failure to send back in original packaging and mishandling of our product could mean deduction in fee of the refund.
Any defect which includes marks, stains, damage or distinct smells on the items which suggest they have been worn, will mean that a return is not accepted.
Please be advised that due to hygiene concerns we cannot accept returns/exchanges on Hijabs (scarves) or Hijab caps which show signs of wear or have been worn.
Sale/Discounted products are also strictly none-refundable.
If you’d like to exchange an item simply email us firstname.lastname@example.org will be accepted provided that the original item is returned in its perfect and original condition.
Buyer is responsible for postage costs.
Cancellations can be made within 24 hours of making an order provided that your order has not already been dispatched within this time. Any later, a cancellation will not be accepted as the order may be under the process of dispatch or be dispatched already.
Unclaimed Parcels sent back to the sender from overseas (Outside of UK)
On unfortunate occasions, parcels are sent back to us if they are not claimed by the buyer at the address provided. In these circumstances, shipping fees would have to be repaid in order to send out the parcel for the second time.
The customer can ask for a refund instead but this would be minus any shipping fees.